Drupal Hub · FAQ
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Grouped the way people actually ask: is this the right platform, what will it cost, how scared should I be about our current version, and will procurement accept it. Don't see your question? Message us on WhatsApp and we'll answer directly.
Platform & fit
What actually is Drupal, in one sentence?
An open-source content management system built for organisations with governance requirements — multiple editors, formal approval workflows, multilingual content and system integrations — that lighter website builders and CMS platforms aren't designed to handle well.
How is Drupal different from WordPress?
WordPress optimises for speed and ease of use on smaller, single-editor or blog-style sites, with functionality added mostly through third-party plugins of varying quality. Drupal optimises for structured content, granular permissions and workflow at scale — the trade-off is more setup complexity in exchange for governance and integration depth that matters once an organisation gets large.
Is Drupal the right choice for a small business site?
Usually not. Drupal's strengths — multi-editor governance, complex workflows, deep integrations — are overhead a small brochure site doesn't need. We're direct about this in scoping calls; for straightforward marketing sites we typically recommend our web development service instead.
Can Drupal go headless / power a mobile app as well as a website?
Yes. Drupal's built-in web-services layer exposes content through an API, so the same editorial content can serve a website, a mobile app and other channels from one system, without duplicating editorial work.
Cost & timeline
What does a Drupal project cost?
It depends on content volume, custom functionality, integrations and hosting requirements, so we don't quote from a rate card. We start with a fixed-price discovery phase that produces a costed, scoped plan before you commit to the build — and because Drupal is open source, there are no licence fees stacked on top.
How long does a new Drupal build take?
Typically three to six months depending on scope, content volume and integrations. Discovery comes first and gives you a firm timeline before the build phase begins.
How long does a Drupal migration take?
Also generally three to six months, driven by content volume, custom module complexity and how many integrations need to be rebuilt or reconnected — not by the migration tooling itself, which is well established.
What's included in the discovery phase?
A content-model audit, an inventory of integrations and custom functionality, a security/compliance review where relevant, and a fixed-price, fixed-scope proposal for the build or migration phase — a real deliverable, not a sales call.
Migration & upgrades
We're on Drupal 7. How urgent is migrating, really?
Genuinely urgent, not sales-pitch urgent. Drupal 7 reached end-of-life in January 2025, so every newly discovered vulnerability against it is published to the world and never patched — anyone running automated scans (and plenty of people do) can find you. For a public-facing government, education or healthcare site, that's a live exposure sitting on your homepage right now. A responsible migration takes months, so the sooner scoping starts, the sooner it stops being a problem.
Is the Drupal 7-to-8/9/10 upgrade as painful as people say?
The Drupal 7-to-8 jump in 2015 was a genuine architectural rewrite and earned that reputation. Every release since Drupal 9 has been an incremental upgrade — deprecated code removed, dependencies updated — and is materially less disruptive. A Drupal 7 migration today goes straight to the current release, so you only make that one larger jump once.
Will we lose content in a migration?
Not if it's done properly. We audit the content model before writing migration code, run rehearsal migrations against staging copies, and reconcile published-item counts before and after — the same discipline described in our case studies.
Can custom modules and functionality be migrated too?
Yes, though custom code specifically needs to be reviewed and often rebuilt against the current release's APIs rather than copied across — this is usually the main driver of migration timeline and cost, more than content volume.
Security, hosting & compliance
Is open-source software actually secure enough for government use?
Yes, provided the version is supported. Drupal has a dedicated security team and a public, coordinated vulnerability-disclosure process — a level of transparency many commercial CMS platforms don't offer. The real risk isn't the platform being open source; it's running an unsupported version like Drupal 7 or 9.
Can our site be hosted inside Saudi Arabia or the UAE?
Yes, and for government and regulated organisations it usually must be. We deploy to in-country cloud regions or approved government hosting environments in both jurisdictions, with data-flow documentation for your compliance team.
Does this help with PDPL compliance specifically?
We architect the hosting and data-flow design so regulated data stays in-Kingdom where PDPL requires it, and document that design for your legal team's sign-off. We're not a substitute for legal advice, but the technical implementation is built around that requirement from day one, not retrofitted.
What happens if a security vulnerability is found after launch?
Under a maintenance agreement, we apply security updates promptly as they're released, with monitoring in place to catch issues early. Without one, you or your internal team remain responsible — which is why we're direct about this being an ongoing commitment, not a one-time deliverable.
Multilingual & editorial
Do you build true Arabic-English bilingual sites, not just translated pages?
Yes — this is the core of our Drupal work in the region. Both languages are managed as equals: mirrored right-to-left layouts, correct Arabic typography, language-aware URLs and search, and independent editorial workflows per language, so publishing in Arabic never waits on the English content team.
Our editors aren't technical. Will they be able to use it?
Yes — that's a design goal. We configure clean, role-specific editorial dashboards restricted to what each editor needs, and deliver hands-on training in Arabic and English as part of every engagement.
Can different departments have different approval workflows on the same platform?
Yes. Drupal's permission and workflow system is granular enough to give each department or faculty its own sign-off chain within one centrally maintained, centrally secured platform — see the university example in our case studies.
Procurement & support
Can you work through Saudi or UAE RFP and vendor-registration processes?
Yes. We prepare proposals, technical documentation and compliance evidence to fit how Saudi ministries, semi-government entities and large enterprises evaluate vendors, and structure contracting and invoicing to match Kingdom and UAE procurement requirements.
Who maintains the site after launch — you or us?
Either. Because Drupal is open source, you're never locked to us — but most clients take a maintenance agreement covering security updates, module upgrades, monitoring and an editor support desk with defined response times.
Do you only work with government and large enterprise?
That's the majority of our Drupal work because that's where Drupal's strengths matter most, but we take on any organisation with genuine multi-editor, multilingual or integration requirements — talk to us and we'll be honest if a lighter platform would serve you better.
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